Customer Service Concierge

Aston Carter • Melbourne, FL

1d • $19 - $24 • Onsite

About The Position

The Customer Service Concierge supports the on-site customer experience within a Maintenance, Repair, and Overhaul (MRO) facility in Melbourne, Florida. The role delivers customer service by assisting with customer movement, providing on-site support, and directing customer needs or concerns to appropriate internal teams. It helps ensure a positive, professional, and well-coordinated experience in a highly visible environment for a premium aviation brand.

Responsibilities

• Support customer arrivals, escorts, meetings, movement through the facility, and departures while complying with safety and security requirements.
• Provide a professional, welcoming on-site presence for customers during maintenance visits and help ensure they feel supported and informed.
• Address customers’ general questions and direct concerns to appropriate internal teams.
• Coordinate customer amenities, conference rooms, transportation, and visit-related logistics.
• Communicate with internal teams to support a smooth customer experience and promptly report safety, security, or compliance concerns.
• Support customer events and special administrative projects as assigned.

Benefits

• Medical, dental, and vision benefits, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off or leave, such as PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Education Level: No Education Listed