Service Center Technician

Agilent Technologies • Wilmington, NC

22h

About The Position

Agilent is seeking a Service Center Technician to provide technical support for repairs, maintenance, and system solutions across its analytical instrumentation portfolio. The technician will work with sophisticated laboratory equipment as part of a technical service team, communicate with customers during repairs, and collaborate with colleagues and cross-functional groups to improve processes and operational efficiency. The role involves independently managing daily tasks and balancing customer repairs with projects, with limited supervision.

Requirements

• Degree in a science or engineering discipline, or a combination of education and relevant experience.
• At least 2 years of relevant experience.
• Logical troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Knowledge of Windows-based products and the ability to learn new systems.
• Ability to independently prioritize daily tasks and repairs across multiple product lines.

Nice To Haves

• Previous technical support experience with analytical equipment.
• Experience with GC ALS, Dissolution Calibration, HPLC, or Molecular Spectroscopy.
• Knowledge of SAP CRM/ECC.
• Experience working with cross-functional groups to develop written processes or SOPs.
• Self-motivation.

Responsibilities

• Troubleshoot and repair analytical instrumentation.
• Communicate effectively with customers during repairs.
• Work closely with team members to ensure timely repairs.
• Take a proactive approach to daily tasks.
• Operate with limited supervision.
• Use time-management skills to balance customer repairs and projects.
• Collaborate with cross-functional teams to develop process improvements and increase operational excellence.

Benefits

• Eligibility for bonus and stock.
• Benefits are offered; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level