Instructional Service Center (ISC) Technician

El Paso Community College•El Paso, TX

3d•Onsite

About The Position

Provides technical and instructional support to faculty, staff, and students throughout the college district. Daily operations include print shop, secretarial, technical support, photocopying, word processing, mail distribution, message center, fax services, binding and finishing, and supply distribution. In-person work on campus is an essential function. The position also provides work direction to assigned staff and operates as Lead when the ISC Manager is absent, while adhering to EPCC policies and procedures.

Requirements

Associate’s degree and two years of related experience, or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.
Submit a transcript reflecting completed coursework and conferred degrees; the candidate must be fully qualified at the time of application.
Ability to work flexible schedules, including evenings and weekends.
Strong interpersonal and organizational skills.
Effective problem-solving skills.
Ability to work independently.
Effective written and oral communication skills.
Ability to establish and maintain cooperative working relationships within the department and with customers.
Proficiency in math and computer skills.
Successful applicant must undergo a criminal background check, as permitted or required by applicable law and College policies and procedures.
Must furnish documentation verifying employment authorization eligibility and identity before employment.
Academic coursework and degrees must be from an accredited college or university, or appropriately certified as recognized in the institution’s home country.
Foreign transcripts must include a full word-for-word translation by a current NACES member and an evaluation for equivalency to U.S.-accredited coursework.

Responsibilities

Receive, sort, log, price, prioritize, complete, and file walk-in and electronic photocopying requests for faculty, staff, and students.
Stock, operate, and maintain copiers; maintain confidentiality of exams and sensitive materials; provide customer service and monitor job quality.
Complete and proofread faculty word-processing requests, including correspondence, exams, class handouts, syllabi, complex statistical and scientific materials, reports, and publications.
Create data CDs and design graphics for faculty requests and in-house forms.
Receive, sort, and distribute district and postal mail; trace and reroute misdirected mail; log hand-carry mail; notify recipients of packages; and set up faculty and staff mailboxes and mail folders each semester.
Distribute, monitor, and collect completed faculty evaluation packets; receive student surveys; disseminate district-wide testing service exams; and distribute city directories.
Respond to customer inquiries, receive messages, distribute messages to adjunct faculty mail folders, and reroute misdirected calls.
Receive and send faxes for faculty and students.
Collect district-wide data for the EPCC Employee Master List and disseminate it to other departments when complete.
Operate, maintain, and perform minor repairs and routine maintenance on auxiliary equipment; report major mechanical failures, complete service-repair paperwork, and maintain maintenance records.
Collect, sort, and file data; prepare monthly copy and supply billings and distribute them to budget heads; and prepare journal entries and production reports.
Price, process, and deliver supply requests and assist with inventory control.
Assist with training new department staff; attend training and developmental workshops; and participate in institutional committees.
Provide work direction to assigned staff and serve as Lead when the ISC Manager is absent.
Perform other duties as assigned.