Service Center Technician

Agilent Technologies•Wilmington, DE

2d•$23 - $36

About The Position

Agilent is seeking a Service Center Technician to join its Service Center team. The technician provides technical support for repairs, maintenance, and system solutions across Agilent’s instrumentation portfolio, working with sophisticated laboratory equipment and a technical service team. The role also involves collaborating with cross-functional teams to improve processes and operational efficiency. The position requires balancing customer repairs and projects, prioritizing daily work independently, and operating with limited supervision.

Requirements

A degree in a science or engineering discipline, or a combination of education and relevant experience.
At least 2 years of relevant experience.
Logical troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Knowledge of Windows-based products and ability to learn new systems.
Ability to independently prioritize daily tasks and repairs across multiple product lines.

Nice To Haves

Previous technical support experience with analytical equipment.
Experience with GC ALS, Dissolution Calibration, HPLC, or Molecular Spectroscopy.
Knowledge of SAP CRM/ECC.
Experience working with cross-functional groups to develop written processes or SOPs.
Self-motivation.
Experience with Genomics.

Responsibilities

Troubleshoot and repair analytical instrumentation.
Communicate effectively with customers during repairs.
Work closely with team members to ensure timely repairs.
Be proactive in daily tasks.
Operate with limited supervision.
Use time-management skills to balance customer repairs and projects.
Prioritize daily tasks and repairs across multiple product lines.
Collaborate with cross-functional teams to develop process improvements and increase operational excellence.