Service Center Supervisor Primary Care, Ann Arbor

Trinity Health

1d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Supervisor – Primary Care. The supervisor provides leadership and supervises Behavioral Health Service Center staff to ensure efficient, fiscally responsible, and customer-responsive center operations. The role supports patient care by helping patients navigate their healthcare journey.

Requirements

• A bachelor’s degree or an equivalent combination of education and professional experience.
• At least 3 years of experience as a PPSC Representative.

Nice To Haves

• Experience in a supervisory capacity.

Responsibilities

• Supervise the day-to-day operations of staff and services.
• Ensure staff are adequately trained to perform their responsibilities and are given an overview of Behavioral Health performance goals.
• Conduct quality reviews of staff work and recorded telephone calls.
• Participate in developing processes and procedures.
• Manage internal and external complaints and the compliance log, and compile data for monthly reports.
• Ensure efficient scheduling for Representatives and maintain time and attendance records.
• Evaluate Representative performance.

Benefits

• Day-one benefits for eligible team members, with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• Work at a mission-driven organization dedicated to serving communities across Southeast Michigan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager