Service Center Specialist - Western United States

Engage Employer • Los Angeles, CA

5d • Remote

About The Position

Engage PEO is seeking a Service Center Specialist to support worksite employees and employers of its clients in a call center setting. The role provides client support related to benefits and other inquiries, assists with miscellaneous projects, and may support other teams and departments. It is suited to someone who is computer savvy, comfortable in a Windows-based environment, and able to work in a fast-paced, deadline-driven team environment. Work hours are based in the Pacific time zone.

Requirements

• Associate or bachelor's degree in Business Administration, Communication, Human Resources, or a related field.
• Minimum of 3 years of relevant work experience, with broad knowledge of a related field such as accounting, benefits administration, business administration, or human resources.
• Proficiency with MS Office.
• Intermediate Microsoft Excel skills.
• Ability to work in an office environment.

Nice To Haves

• Bilingual in Spanish.
• Professional Employer Organization (PEO) experience.
• Knowledge of ClientSpace and PrismHR.
• Knowledge and understanding of medical benefits.

Responsibilities

• Answer incoming Tier 1 calls from employees and employers.
• Route calls to appropriate departments or create PrismHR cases.
• Assist worksite employees with employee portal troubleshooting.
• Assist with employee benefits enrollment.
• Help worksite employees resolve onboarding irregularities.
• Communicate with an optimistic, confident, and reassuring phone presence.
• Take corrective action for worksite employees at all levels of assistance.
• Build positive working relationships and help other team members.
• Work through worksite employee payroll issues as able.
• Monitor general department inboxes and respond to questions and concerns.
• Process client requests for background screening and drug testing.
• Process client requests for employment and income verification.
• Administer E-Verify requests for client new hires.
• Prepare benefits packets for clients.
• Process unemployment claims through state websites as needed.
• Provide administrative duties and support to the HR Service Center and other departments as needed.
• Perform other duties as required.

Benefits

• Three weeks of paid time off per year, increasing with seniority.
• Parental leave.
• Paid holidays.
• Choice of medical insurance plan or an HSA with an employer contribution.
• Life insurance with an employer-paid base.
• Dental insurance.
• Vision insurance.
• Long-term disability insurance with an employer-paid base.
• Short-term disability insurance.
• Pre-tax savings on most employee insurance premiums.
• Medical expense flexible spending account.
• Dependent care flexible spending account.
• 401(k) enrollment with an automatic match.
• Commuter and parking pre-tax benefits.
• Pet insurance or Pet Assure veterinarian discount plan.
• Discount tickets for theme parks and attractions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree