Service Center Manager

Gills Point S Tire & Auto • Ogden, UT

6d • Onsite

About The Position

Our Service Managers oversee the service department in our automotive repair shops, ensuring high-quality vehicle repair and maintenance services while maintaining customer satisfaction. This role involves managing a team of technicians and service staff, overseeing the operational logistics of the service department, and ensuring that all work is completed to a high standard and within a timely manner. This role is a unique blend of technical automotive knowledge with strong leadership and customer service skills.

Requirements

• High School Diploma or Equivalent required
• Extensive experience in automotive repair and maintenance, with a clear understanding of automotive systems and the latest technologies.
• 2-4 years prior experience in a supervisory or managerial role within an automotive service setting, demonstrating leadership, team management, and operational oversight.
• Familiarity with automotive diagnostic software, inventory management systems, and customer relationship management (CRM) tools.
• Understanding of budgeting, financial forecasting, and profitability analysis.
• Ability to lead, motivate, and manage a diverse team of technicians and service staff.
• Strong focus on delivering high-quality customer service, with excellent communication and interpersonal skills to handle customer inquiries and resolve complaints effectively.
• Aptitude for identifying issues, analyzing possible solutions, and implementing effective resolutions.
• Capability to manage multiple tasks, prioritize responsibilities, and ensure efficient operation of the service department.
• Valid driver’s license and acceptable driving record

Nice To Haves

• a degree or diploma in automotive technology, business management, or a related field a plus
• ASE Certifications desired with company support and assistance provided

Responsibilities

• Overseeing and providing leadership to the other service technicians.
• Training new or junior technicians on proper procedures.
• Coordinating and managing the workflow in the service area.
• Assigning tasks to other technicians to ensure efficient and timely completion of work.
• Conducting quality control inspections to ensure that all services meet established standards.
• Addressing and resolving any issues or concerns related to the quality of work.
• Handling more complex customer inquiries or issues.
• Providing expertise and recommendations to customers regarding services.
• Ensuring that safety protocols and guidelines are followed by all technicians.
• Conducting regular safety meetings and promoting a safety-conscious work environment.
• Addressing and resolving the more complex technical issues related to services.
• Collaborating with other leads/management to troubleshoot challenging problems.
• Identifying opportunities for process improvement and efficiency in service operations.
• Responsible for implementing new procedures or best practices as appropriate.
• Collaborating with management to provide input on service operations, performance evaluations, and team development.

Benefits

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED