Service Center Manager
Atlantic Emergency Solutions-Atlantic Heavy Duty•Reynoldsburg, OH
•Onsite
About The Position
Atlantic Emergency Solutions is seeking an experienced full-time Service Center Manager for their Columbus, OH service center. The role involves overseeing daily operations, managing a team, and ensuring customer satisfaction while supporting fire trucks and emergency equipment. The company offers a stable Monday through Friday schedule, paid holidays, and a supportive work environment focused on efficiency, accountability, and teamwork.
Requirements
- 5–7 years of experience in a related field
- Strong leadership and team management skills
- Excellent organizational, time management, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver’s license with an acceptable driving record
- Ability to pass pre-employment drug screening
Nice To Haves
- 3 years of supervisory or leadership experience is preferred
- Leaders who take ownership and drive results
- Individuals who balance customer needs with operational goals
- People who enjoy building and developing strong teams
- Problem-solvers who stay focused and solution-oriented under pressure
Responsibilities
- Oversee daily service center operations, including workflow, scheduling, and productivity
- Develop and maintain strong customer relationships
- Monitor operational costs and drive service center profitability
- Oversee the accuracy and timely closing of repair orders and parts tickets
- Handle and resolve customer concerns in a professional and timely manner
- Maintain dealer relationships and support service work contracts
- Oversee warranty claim processing and ensure timely reimbursement
- Ensure compliance with company policies, safety standards, and industry regulations
- Provide training, coaching, and ongoing development
- Manage employee relations and maintain a positive work environment
- Lead performance management, including setting expectations and holding team members accountable
- Motivate and lead the team to perform at a high level while maintaining quality and safety standards
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off, start earning day 1
- Paid holidays (no waiting period)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
