Service Center Manager

Gills Point S Tire & Auto•Baker, MT

7d•$65,000 - $75,000•Onsite

About The Position

Gills Point S is seeking an experienced Service Center Manager to lead their team in delivering exceptional customer experiences and driving business growth. This role involves overseeing daily operations, developing employees, supporting technicians, growing sales, and ensuring operational excellence. The ideal candidate will possess strong business acumen, outstanding leadership skills, and a genuine commitment to customer satisfaction. This is an opportunity to be part of a family-oriented organization built on integrity, teamwork, and exceptional customer care.

Requirements

High School Diploma or GED required.
Proven leadership experience in an automotive repair, tire, or retail service environment.
Strong automotive knowledge, including tires, preventative maintenance, and general repair services.
Demonstrated success leading teams, coaching employees, and developing talent.
Outstanding customer service, communication, and relationship-building skills.
Experience driving sales, improving customer retention, and achieving business goals.
Financial acumen, including budgeting, labor management, and KPI analysis.
Valid driver's license with an acceptable driving record.
Candidates must be able to perform work both inside the shop and outdoors in varying weather conditions while following all company safety policies.

Nice To Haves

Bachelor's degree in Business, Management, or a related field is preferred.
ASE Certifications or other industry certifications are a plus.

Responsibilities

Create a customer-first culture that delivers an exceptional experience on every visit.
Build long-term customer relationships through trust, integrity, and honest communication.
Coach team on identifying customer needs and recommending tires, maintenance, and repair services.
Resolve customer concerns quickly and professionally.
Actively participate in community outreach and relationship-building.
Recruit, hire, train, coach, and develop a high-performing team of technicians and service professionals.
Foster a positive, collaborative work environment focused on accountability, respect, and continuous improvement.
Schedule staff to maximize productivity while maintaining excellent customer service.
Support technician development through ongoing coaching and training opportunities.
Oversee daily shop operations to ensure efficient workflow and quality workmanship.
Maintain appropriate inventory levels and manage vendor relationships.
Monitor repair quality and ensure work meets company and industry standards.
Promote a clean, organized, and safety-focused work environment.
Drive sales growth while maintaining exceptional customer satisfaction.
Monitor key performance indicators, labor efficiency, gross profit, and overall store profitability.
Manage budgets, expenses, billing, invoicing, and cash flow.
Develop strategies to increase customer retention and grow market share.