HVM - Service Center Manager - Central Ohio

Vertiv Group • Columbus, OH

19d

About The Position

Provide business, managerial, and technical direction to the Service Center. Provide general supervision for Business Administrators, Field Engineers, and Technicians and schedule workflow. Serve as customer contact and liaison, and track job progress and financial details. The manager is responsible for the sales, profit, and quality of the area operation, supporting field personnel and sales teams, and ensuring compliance with company environmental and safety policies.

Requirements

• BSEE or BSME and six years of experience; or graduation from an Electrical Technical School or military equivalent and at least nine years of same or similar work experience; or high school education or equivalent, a minimum two-year Associate Degree, and at least nine years of same or similar work experience.
• Strong communication, supervisory, organizational, and management skills.
• Ability to communicate effectively, both in writing and verbally, with clients, peers, and management.
• Strong computer skills, including editing, formatting, and using templates in Microsoft Word; using the Internet for standards, products, and manufacturer research; and operating computer-controlled test equipment.
• Willingness to work flexible hours, weekends, and occasional overnight travel to cover the field region.
• Valid driver’s license.
• Ability to sit, stand, walk, use hands and fingers, talk, and hear regularly; sit and work at a computer; and perform work requiring close vision and ability to adjust focus.
• May supervise field work sites and work in and around electrical equipment.

Responsibilities

• Provide business, managerial, and technical direction to the Service Center and supervise Business Administrators, Field Engineers, and Technicians.
• Develop daily schedules for Field Engineers and Technicians and ensure equipment is scheduled and available for jobs.
• Develop and review proposals and review reports from field personnel.
• Make regular sales calls on territory accounts as needed, develop new accounts, and prepare and close accurate proposals to obtain orders and meet sales goals.
• Review field reports; review and sign contracts within limits of authority; and review and audit field jobs.
• Provide technical support and assistance to field personnel, sales engineers, and technical report writers.
• Work with the Business Administrator to develop weekly invoicing and monthly status reports.
• Interview job applicants.
• Coordinate technical training for field personnel and review and recommend field technical procedures and procedure changes.
• Conduct safety meetings as required by HVM’s Safety Policy.
• Perform employee performance reviews and recommend appropriate salary changes.
• Hold regular Service Center meetings to promote communication and review business progress.
• Work with the Sales Team and General Manager to promote new business.
• Maintain proper calibration of all test equipment traceable to NIST.
• Ensure compliance with Vertiv environmental and safety policies.

Benefits

• Medical, dental, vision, disability, paid time off (PTO), holiday pay, and 401(k).
• Certain roles are eligible for merit increases, annual bonus, and stock.
• Depending on role and offer details, certain roles may have opportunities to participate in profit sharing, receive allowances, travel and/or car expenses, and earn sales incentives based on revenue or utilization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree