HVM - Service Center Manager - Central Ohio
About The Position
Provide business, managerial, and technical direction to the Service Center. The Service Center Manager supervises Business Administrators, Field Engineers, and Technicians, schedules workflow, serves as a customer contact and liaison, and tracks job progress and financial details. The role is responsible for the sales, profit, and quality of the area operation. The position requires strong communication, supervisory, organizational, and management skills, along with the ability to provide technical support, coordinate field operations, and ensure compliance with environmental and safety policies. The role involves working with customers, field personnel, the Sales Team, the General Manager, and the Business Administrator. The employee should be willing to work flexible hours, weekends, and occasional overnight travel to cover the field region.
Requirements
- BSEE or BSME and six years of experience; or graduation from an Electrical Technical School or military equivalent and at least nine years of same or similar work experience; or high school education or equivalent, a minimum two-year Associate Degree, and at least nine years of same or similar work experience.
- Strong communication, supervisory, organizational, and management skills.
- Ability to communicate effectively in writing and verbally with clients, peers, and management.
- Strong computer skills, including editing, formatting, and using templates in Microsoft Word; using the Internet for standards, products, and manufacturer research; and operating computer-controlled test equipment.
- Willingness to work flexible hours, weekends, and some overnight travel to cover the field region.
- Valid driver’s license.
- Ability to sit, stand, walk, use hands and fingers, talk, and hear; sit and work at a computer; and meet close-vision and focus-adjustment requirements. The role may involve supervising field work sites and working in and around electrical equipment.
Responsibilities
- Oversee the sales, profit, and quality of the area operation.
- Develop daily schedules for Field Engineers and Technicians and ensure equipment is scheduled and available for jobs.
- Develop and review proposals and review reports from field personnel.
- Make regular sales calls on territory accounts as needed, develop new accounts, and prepare and close accurate proposals to obtain orders and meet sales goals.
- Review field personnel reports, review and sign contracts within limits of authority, and review and audit field jobs.
- Provide technical support and assistance to field personnel, sales engineers, and technical report writers.
- Work with the Business Administrator to develop weekly invoicing and monthly status reports.
- Interview job applicants.
- Coordinate technical training for field personnel and review and recommend field technical procedures and procedure changes.
- Conduct safety meetings as required by HVM’s Safety Policy.
- Conduct employee performance reviews and recommend appropriate salary changes.
- Hold regular Service Center meetings to promote effective communication and review business progress.
- Work with the Sales Team and General Manager to promote new business.
- Maintain proper calibration of all test equipment traceable to NIST.
- Ensure compliance with Vertiv environmental and safety policies.
Benefits
- Medical benefits
- Dental insurance
- Vision insurance
- Disability benefits
- PTO
- Holiday pay
- 401(k)
- Certain roles may be eligible for merit increases, an annual bonus, stock, profit sharing, allowances, travel and/or car expenses, and sales incentives, depending on role terms and individual offer details.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
