Service Center Manager

Roadrunner Transportation Services•Bolingbrook, IL

1d•Onsite

About The Position

The Service Center Manager plans, directs and controls service center operations in support of the company’s profit and service goals. This role is responsible for revenue generation based on company-established goals, projecting future business levels and operational needs, and developing and communicating department performance measurements. The manager works with department personnel in setting goals, approves customer pricing programs and outbound trips, and investigates OS&D claims. They monitor revenue components, labor expenses, and manifests, and respond to inquiries from government officials. This position also involves communicating human resource information such as health insurance and 401(k) benefits, auditing supply expenses, providing building maintenance, and responding to and resolving issues beyond the scope of supervisory staff, maintaining on-call status. Additionally, the manager participates in joint sales calls with Account Managers, assists in creating contracts, directs the hiring, development, supervision, and appraisal of all service center personnel, and reviews and approves all local and owner-operator settlements. They recruit independent contractors, lease equipment, and participate in proactive team efforts to achieve departmental and company goals, providing leadership through example and sharing knowledge. The role involves performing the duties of supervisory/managerial staff in their absence, authorizing the purchase of supplies, and attending meetings outside regular work hours. The Service Center Manager receives general guidance and operates within company policies and procedures using independent judgment to achieve goals and objectives.

Requirements

Bachelor’s degree (B.A.) from a four-year college or university and one to two years related experience or training; or equivalent combination of education and experience.
Excellent written and verbal communication skills.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Communicates internally with corporate office staff, and externally with other service centers, sales force, agents, customers, vendors, and service providers.
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Average typing, filing and ten key skills.
Ability to work with mathematical concepts, such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Haz Mat Certified.
Forklift driver qualification.
Involves a high degree of responsibility for working with, safeguarding, and controlling highly restricted information, knowledge or important confidences and criterion related to research and development of customer data, future plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive position.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.,) in its most difficult phases.
Ability to deal with a variety of abstract and concrete variables.
Ability to handle multiple tasks and projects simultaneously.
Ability to prioritize, organize, and delegate assignments.

Nice To Haves

Preferred knowledge of AS/400 and Microsoft Office.
Experience directing, supervising, and managing the selection, training, development, and appraisal of personnel.

Responsibilities

Coordinates service center activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS&D, dock operations, inbound and outbound linehaul operations and service center office operations to ensure profitability and positive employee and customer relations.
Responsible for service center revenue generation based on goals established by the company.
Projects future business levels and operational needs to support them.
Develops and communicates department performance measurements.
Works with department personnel in setting department and service center goals.
Approves customer pricing programs and outbound trips.
Investigates OS&D claims.
Monitors TOC’s, all revenue components, labor expenses and manifests.
Responds to inquiries from government officials.
Communicates human resource information such as health insurance and 401(k) benefits.
Audits supply expenses weekly and provide building maintenance.
Responds to and resolves issues beyond the scope of supervisory staff and maintains on call status.
Participates in joint sales calls with Account Managers.
Assists in creating contracts with customers, contractors, and partners.
Directs the hiring, development, supervision, and appraisal of all service center personnel.
Reviews and approves all local and owner operator settlements.
Recruits independent contractors and leases equipment.
Participates in proactive team efforts to achieve departmental and company goals.
Provides leadership to others through example and sharing of knowledge/skill.
Performs work of various supervisory/managerial staff positions in their absence.
Authorizes purchase of supplies.
Attends meetings outside regular work hours.