Service Center Manager
Atlantic Heavy Duty•Chester, VA
•Onsite
About The Position
At Atlantic Emergency Solutions, our team supports the fire trucks and emergency equipment that first responders rely on every day. We offer stable hours, a Monday through Friday schedule, and a work environment focused on efficiency, accountability, and teamwork. We are committed to providing consistent schedules, strong leadership, and a workplace where employees can succeed and grow. Atlantic Emergency Solutions has an immediate opening for an experienced full-time Service Center Manager in our Chester Service Center.
Requirements
- 5–7 years of experience in a related field
- 3 years of supervisory or leadership experience is preferred
- Strong leadership and team management skills
- Excellent organizational, time management, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver’s license with an acceptable driving record
- Ability to pass pre-employment drug screening
Nice To Haves
- Leaders who take ownership and drive results
- Individuals who balance customer needs with operational goals
- People who enjoy building and developing strong teams
- Problem-solvers who stay focused and solution-oriented under pressure
Responsibilities
- Oversee daily service center operations, including workflow, scheduling, and productivity
- Develop and maintain strong customer relationships
- Monitor operational costs and drive service center profitability
- Oversee the accuracy and timely closing of repair orders and parts tickets
- Handle and resolve customer concerns in a professional and timely manner
- Maintain dealer relationships and support service work contracts
- Oversee warranty claim processing and ensure timely reimbursement
- Ensure compliance with company policies, safety standards, and industry regulations
- Provide training, coaching, and ongoing development
- Manage employee relations and maintain a positive work environment
- Lead performance management, including setting expectations and holding team members accountable
- Motivate and lead the team to perform at a high level while maintaining quality and safety standards
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off, start earning day 1
- Paid holidays (no waiting period)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
