Service Center Clerk III

Estes Express Lines•Phoenix, AZ

3d•$25 - $28

About The Position

The Service Center Clerk III supports freight dispatch and service center operations, including preparing freight manifests, assisting with local and line-haul dispatch activities, and coordinating freight movement with drivers and other service centers. The role handles scheduling, tracking, tracing, billing, shipment counts, and discrepancy records. It may also involve investigating overages, shortages, and damaged freight, preparing related paperwork, and maintaining the OS&D area and records. The clerk serves as a resource for less experienced clerical employees by answering questions, providing guidance, and delivering on-the-job training. Depending on operational needs, duties may also include maintaining employee and payroll records, processing payroll changes and new-hire information, tracking applicant information for AAP compliance, and conducting new employee orientation. Regular attendance is required, and employees must be able to perform other assigned duties.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Knowledge of functional areas such as customer care, OS&D, billing, pricing, tracing, dispatching, weights, and inspection.
Computer skills, including proficiency in Microsoft Word and Excel.
Strong customer service skills.
Excellent verbal and written communication and listening skills.
Ability to answer most questions and complete most tasks without guidance, referring only unusual problems to more experienced staff or a manager.
Good understanding of departmental priorities, workflow, and guidelines.
Ability to investigate apparent problems using standard procedures or established troubleshooting processes, and to interpret information using independent judgment and risk assessment.
Ability to work a night or alternate schedule as needed with proper notification.
Ability to lift at least 20 pounds, or more if required by essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or in a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written materials such as safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol tests and a criminal history background check.
Must be authorized to work in the United States.

Nice To Haves

AS400 experience is strongly preferred.
Transportation industry experience is a plus, but not required.

Responsibilities

Create freight manifest lists using applicable coding.
Assist the dispatcher with assigning pick-up and delivery drivers for local deliveries and/or road driving.
Help maintain the city dispatch sheet and advise drivers about problems encountered during freight pick-up and delivery.
Assist with city dispatch and other line-haul activities as needed.
Schedule, track, trace, and bill freight.
Coordinate line-haul drivers using computer system information and phone communication with service centers to move freight within service standards.
Interact with the Line Haul Supervisor, Operations Planner, service center personnel, VP of Operations, Breakdown Coordinators, and line-haul drivers.
Help plan dispatches to meet cost and service goals.
Maintain counts of items received or shipped and compare them with bills of lading, recording discrepancies.
May investigate and resolve overages, shortages, and damaged freight issues, including hazardous materials.
May prepare paperwork and repackage over, short, and damaged freight.
May maintain accurate daily or weekly OS&D records for service center management.
Maintain a clean and organized OS&D area while performing OS&D functions.
Coach and answer questions from less experienced clerical staff, provide guidance on job activities, and conduct one-on-one on-the-job training when necessary.
May set up and maintain employee files, payroll records, and filing systems.
May compile and track job applicant information for AAP compliance.
May coordinate and process payroll change forms and compile new-employee payroll information.
May conduct new-employee orientation and collect new-hire paperwork for payroll.
Maintain regular attendance and perform other duties as assigned.