Service Center Agent

Beacon Credit Union • Lynchburg, VA

2d • Onsite

About The Position

Beacon Credit Union is hiring Service Center Agents for its call center in Lynchburg, Virginia. The role is described as a dynamic, high-energy position focused on connecting with members, providing customer service, resolving queries, and using problem-solving skills. The company offers training and coaching to support employee growth and career development. Employees must follow Beacon Credit Union's professional dress and appearance standards. Visible tattoos must be covered while working; visible piercings are limited to ear piercings for women, and facial or other visible body piercings are not acceptable.

Requirements

• Education equivalent to a high school degree or a high school diploma.
• Strong sales and member service skills.
• Call center experience required.
• Adhere to Beacon Credit Union's professional dress and appearance standards; visible tattoos must be covered, and visible piercings are restricted as specified in the posting.

Nice To Haves

• Banking or credit union experience.

Responsibilities

• Provide customer and member service through calls.
• Guide customers through their queries.
• Use problem-solving skills to resolve customer concerns.
• Support the company's customer service standards.

Benefits

• Competitive salary and benefits package and incentives.
• Generous paid time off and 11 paid holidays.
• Opportunity to earn additional paid time off through volunteer opportunities.
• Employee discounts on loans and banking products.
• 401(k) employer match.
• Profit-sharing potential.
• 100% bank-paid long-term disability insurance.
• 100% bank-paid short-term disability insurance.
• 100% bank-paid life insurance.
• Orientation and training, with ongoing training and coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED