Service Cashier - Coggin Honda Ft. Pierce

Asbury Automotive•Fort Pierce, FL

13d•Onsite

About The Position

The Cashier records and processes transactions, receives callers, determines the nature of business and directs callers. Sets appointments, closes, organizes, and files Repair Orders and makes outbound calls. Receives monies and keeps accurate accounts of records. Uses documents such as sales slips, invoices, receipts, check stubs, and computer printouts to verify, allocate, and post details of business transactions in appropriate ledgers or computer files. Treats customers with respect. Acts in ways to promote customer retention through efficiency, good communication and work organization. Has a pleasant, friendly demeanor. Compiles reports to show statistics such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of business. Runs reports; balance receipts against deposit report. Batches out credit card machines. Answers inbound phone calls and distributes calls to appropriate associates via transfer of calls and/or taking thorough messages and delivering. If assigned, sets and records service appointments. If assigned, makes outbound calls for Service reminder/ non responder list. If assigned, makes outbound calls for service due lists. If assigned, makes outbound service reminder calls within 24 hours prior to appointment from the appointment log. If assigned, makes outbound calls for special order parts. If assigned, makes outbound calls for miscellaneous marketing campaign lists. Identifies “no-shows” and makes appropriate notation in DMS. Closes customer Repair Orders. Assembles Repair Orders in sequence and files. Pulls files when requested. Copy and fax/scan documents as necessary. If assigned, coordinates courtesy van drivers to ensure timely drop-offs and pick- ups for customers. Verifies that all Repair Orders have email addresses. Greets walk in customers and determines the nature of their visit. Assists the service advisors/consultants by explaining all parts of the repair order to the customers and communicating any customer questions or concerns to the appropriate service personnel. Assists with clerical duties as requested and any other duties assigned. Assists Customer Relations Manager in resolving complaints and all correspondence with customers. Completes records to ensure accuracy.

Requirements

Ability to record and process transactions
Ability to receive callers, determine business nature, and direct callers
Ability to set appointments
Ability to close, organize, and file Repair Orders
Ability to make outbound calls
Ability to receive monies and keep accurate accounts of records
Proficiency in using documents to verify, allocate, and post business transaction details
Customer service skills to treat customers with respect and promote retention
Ability to compile reports on financial statistics
Ability to run reports and balance receipts against deposit reports
Ability to batch out credit card machines
Ability to answer inbound phone calls and distribute calls or take messages
Ability to identify “no-shows” and make appropriate notation
Ability to close customer Repair Orders
Ability to assemble and file Repair Orders
Ability to pull files when requested
Ability to copy, fax, and scan documents
Ability to verify Repair Orders have email addresses
Ability to greet walk-in customers and determine their needs
Ability to assist service advisors/consultants
Ability to assist with clerical duties
Ability to assist Customer Relations Manager
Ability to complete records for accuracy

Nice To Haves

Experience with Asbury's North Star and Compass
Familiarity with Asbury's DRIVE values
Experience with Clicklane technology

Responsibilities

Records and processes transactions
Receives callers, determines the nature of business and directs callers
Sets appointments
Closes, organizes, and files Repair Orders
Makes outbound calls
Receives monies and keeps accurate accounts of records
Uses documents to verify, allocate, and post details of business transactions
Treats customers with respect and promotes customer retention
Compiles reports on financial statistics
Runs reports and balances receipts against deposit report
Batches out credit card machines
Answers inbound phone calls and distributes calls or takes messages
Sets and records service appointments (if assigned)
Makes outbound calls for service reminders, non-responders, service due lists, special order parts, and marketing campaigns (if assigned)
Identifies “no-shows” and makes appropriate notation
Closes customer Repair Orders
Assembles and files Repair Orders
Pulls files when requested
Copies, faxes, and scans documents as necessary
Coordinates courtesy van drivers (if assigned)
Verifies that all Repair Orders have email addresses
Greets walk-in customers and determines the nature of their visit
Assists service advisors/consultants by explaining repair orders and communicating customer concerns
Assists with clerical duties and other assigned duties
Assists Customer Relations Manager in resolving complaints and correspondence
Completes records to ensure accuracy

Benefits

Weekly pay
Paid holidays
Paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Medical insurance
Vision insurance
Dental insurance
Accident insurance
Critical illness insurance
Hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings account
Flex spending accounts (tax free)
Short-term disability plans
Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join community service initiatives (includes paid volunteer hours)
Aggressive Employee referral program with bonus opportunities