Service Call Center Agent - Poway Honda

Sonic Automotive•Poway, CA

12d

About The Position

The Service BDC Associate generates service appointments for customers who contact the dealership via the internet. The role delivers a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. It uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and track customer interest. The associate is trained on the dealership’s products and services and develops knowledge of inventory, financing, and incentive programs. The position offers hourly compensation with a stated pay scale of $18.00 to $20.00, and the posting also lists a salary of $20 per hour. The employer describes training, internal advancement opportunities, competitive compensation, and benefits.

Requirements

Excellent verbal and written communication skills.
Strong computer skills with the MS Office Suite.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to work in a call center environment.
Strong organizational and time management skills.
Ability to read and comprehend rules, regulations, policies, and procedures.

Responsibilities

Respond to internet inquiries courteously, accurately, and professionally.
Enter customer inquiry data promptly and accurately into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively use lead management tools.
Compile required reports, forms, and other documentation in a timely manner.
Perform other job-related duties as assigned.
Act ethically, provide a high degree of customer satisfaction, and be honest in dealings with customers.