Part-Time Service Business Development Coordinator
About The Position
Come work for the best! If you are interested in a career in the automotive business, we welcome you to apply today to join our family at Olathe Automotive Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development. As a BDC Representative, you will be a point of contact for our customers, providing them with exceptional service and assistance. You will be responsible for handling incoming service inquiries, scheduling appointments, and ensuring a smooth and efficient service process. Your ability to communicate effectively, build rapport with customers, and pay attention to detail will be key to your success in this role.
Requirements
- At least one previous role with customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
Responsibilities
- Answer customer calls and set service appointments
- Serve as a receptionist to greet walk-in customers and direct them to the appropriate team members for further assistance
- Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Assist customers with rental car contracts, rental pick-ups, and returns
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management
- Utilize CRM tracking system daily
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
