Service Department Business Development Coordinator

Young Owosso • Owosso, MI

9d • Onsite

About The Position

Young Chevrolet Cadillac of Owosso is seeking an energetic, organized, and customer-focused Service Business Development Coordinator (BDC) to join their growing service team. The Service BDC Coordinator serves as the first point of contact for many of our customers and plays a critical role in driving service retention, appointment scheduling, and customer satisfaction. This position is responsible for managing inbound and outbound customer communications while helping maximize service department opportunities.

Requirements

• High School Diploma or equivalent required.
• Previous customer service, call center, scheduling, hospitality, retail, or automotive experience preferred.
• Strong verbal and written communication skills.
• Excellent phone etiquette and professional demeanor.
• Ability to multitask and thrive in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to a team environment.
• Basic proficiency with Microsoft Office and computer systems.

Nice To Haves

• Experience with dealership software, scheduling systems, or CRM tools is a plus.

Responsibilities

• Answer inbound service calls and assist customers with scheduling service appointments.
• Make outbound calls to customers regarding declined services, overdue maintenance, recalls, and retention opportunities.
• Contact customers regarding appointment confirmations, reschedules, and follow-up communication.
• Monitor and respond to online appointment requests, emails, text messages, and chat inquiries.
• Assist in maintaining advisor schedules and optimizing appointment flow.
• Work closely with Service Advisors and management to identify customer needs and create positive customer experiences.
• Support dealership marketing campaigns and service promotions.
• Maintain accurate customer records and communication notes within dealership systems.
• Track customer interactions and business development activities to support departmental goals and reporting.
• Assist with customer satisfaction initiatives and service retention programs.
• Perform additional administrative and customer service duties as assigned.

Benefits

• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Paid Vacation
• Ongoing Training and Development
• Opportunities for Career Growth and Advancement
• Supportive and Team-Oriented Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED