Service Business Development Coordinator / Cashier for Cocoa Ford

Cocoa Ford•Cocoa, FL

About The Position

Cocoa Ford is seeking a friendly, organized, and customer-focused individual to join its Service Department in a hybrid Service Business Development Coordinator and Cashier role. The position supports the customer experience from the initial service appointment through vehicle pickup and payment. The successful candidate will communicate with customers by phone and in person, manage service appointments, and handle cashiering responsibilities accurately and professionally.

Requirements

Previous cashier, receptionist, customer service, or call center experience.
Excellent verbal and written communication skills.
Strong phone etiquette and professional customer service skills.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
Ability to handle multiple responsibilities in a fast-paced environment.
Basic computer skills and ability to learn dealership management systems (DMS), CRM, and scheduling software.
Strong attention to detail and accuracy when processing payments.
Dependable, punctual, organized, and a team player.
Ability to maintain a professional and friendly attitude with customers and coworkers.
Enjoy interacting with people and building customer relationships.
Ability to transition between answering phones, scheduling appointments, and assisting customers at the cashier window.
Ability to work independently while supporting the Service Department team.

Nice To Haves

Previous automotive dealership experience preferred.

Responsibilities

Answer incoming service department calls promptly and professionally.
Schedule, confirm, and manage customer service appointments.
Make outbound calls, texts, and follow-ups regarding upcoming maintenance and service needs.
Assist customers with appointment questions, service reminders, and general inquiries.
Coordinate with service advisors to support a smooth customer experience.
Maintain accurate customer information and appointment details in the dealership’s CRM and scheduling systems.
Follow up with customers to confirm appointments and encourage return visits.
Provide a positive first impression through customer interactions.
Greet customers and process payments for completed service repairs.
Accurately handle cash, credit card, debit card, and other approved payment transactions.
Review repair orders and ensure invoices are finalized before payment.
Provide receipts and answer basic payment-related questions.
Maintain an accurate cash drawer and complete daily balancing procedures.
Coordinate with service advisors regarding completed repair orders and customer vehicle pickup.
Ensure a smooth and positive customer checkout experience.