Shift Coordinator - The Cocoa Beanery

Hershey Entertainment & Resorts Careers•Hershey, PA

About The Position

The Shift Coordinator at The Cocoa Beanery at Hershey Lodge reports to the Assistant Manager in the designated outlet. The position supports guest service and hospitality standards, food and beverage training and operations, inventory and cost control, safety and sanitation, and coordination of staff and outlet needs. The role also assists the outlet manager with interviewing, forecasting, scheduling, and weekly payroll preparation.

Requirements

At least 1 year of related experience.
At least 1 year of supervisory experience.
Skilled in Microsoft Office applications, including Excel and Word.
Must be at least 18 years old.
Must complete ServSafe and RAMP after employment.
High school diploma or GED.
Able to communicate well with guests and employees.
Able to work independently and make decisions independently.
Must present a professional image appropriate to Hershey Lodge standards.
Must be able to speak and read English.
Must be able to perform the stated physical and visual demands, including frequent reaching forward and bending; constant standing and walking; and occasional stair climbing, lifting up to 35 pounds, overhead reaching, finger dexterity, hand-eye coordination, stooping, and sitting.
Must have sufficient vision, corrected or uncorrected, including visual ability to operate moving equipment and perform detailed close-distance work.

Nice To Haves

Night audit or hotel accounting experience.
Familiarity with computerized front office systems, policies, and procedures.

Responsibilities

Proactively monitor and support guest service and hospitality standards.
Lead food and beverage training within the outlet, including regular reviews and updates to training procedures, and consistently monitor trained skills.
Understand the ingredients, allergens, preparation methods, and proper service of all food and beverage items offered.
Order and maintain par levels of product inventory, adjusting par levels as needed based on forecasts.
Ensure proper cash control procedures are followed daily.
Maintain safety, health, and sanitation standards.
Keep work and service areas clean and organized; report and follow up on maintenance needs through interdepartmental communication and the work order system.
Cross-train and support other food and beverage outlets.
Control wage and supply costs within budget, adjusting as needed based on forecasts.
Develop and maintain inventory control measures.
Assist the outlet manager in interviewing potential applicants.
Assist the outlet manager in forecasting business, scheduling staff, and preparing weekly payroll.
Perform other duties as assigned.