Service Business Development Center Representative
Art Moehn Auto Group•Jackson, MI
•Onsite
About The Position
The Service BDC Representative is responsible for assisting customers by phone, email, text, and chat, scheduling service appointments, and delivering an outstanding customer experience. Customer service experience is required; dealership or call center experience is a plus.
Requirements
- Excellent customer service skills
- Strong phone, typing, and communication skills
- Professional written grammar and spelling
- Ability to multitask in a fast-paced environment
- Must pass a background check and drug screening
Nice To Haves
- Dealership or call center experience
Responsibilities
- Answer inbound customer calls
- Schedule service appointments and follow up with customers
- Respond promptly to phone, email, text, and chat inquiries
- Maintain accurate CRM notes
- Meet daily performance goals
- Learn and promote dealership services and programs, include outbound phones calls
Benefits
- Performance-based pay with base compensation
- Monday–Friday schedule
- 401(k)
- Health insurance
- Paid vacation
- Employee discounts
- Cafeteria plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
