Business Development Center Service Representative

Vinart Dealerships • Emmaus, PA

5d • Onsite

About The Position

The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers. Must present a professional appearance.

Requirements

• Excellent computer skills
• Excellent communication skills
• Ability to multitask
• Ability to work effectively in a fast paced environment

Responsibilities

• Assist with incoming service phone calls.
• Set up, schedule and monitor service department appointments.
• Follow up and reschedule missed or late service department appointments.
• Make follow up phone calls to previous day service customers to ensure complete satisfaction.
• Discuss during customer follow up calls the importance of responding to CSI surveys.
• Bring all customer concerns and complaints to the attention of the Service Manager.
• Make follow up phone calls to current open recall customers.
• Respond to all service internet leads and set up service department appointment accordingly.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Employee discounts on products, parts, and services
• Employee Tickets to the PP&L Center & Iron Pigs
• Paid Time Off
• 401(k) and matching retirement program
• Flexible spending account
• Company Paid Life insurance
• Growth and Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed