Service Booker - Park Place Corporate Las Colinas

Asbury Automotive • Irving, TX

1d

About The Position

The Service Booker supports the service team at Park Place Dealerships and helps deliver an extraordinary client experience. The role posts final charges on completed repair orders, verifies that labor and parts charges and supporting documentation are recorded, and ensures repair orders comply with dealership and manufacturer standards. The Booker also coordinates with Parts and Technicians, prepares repair orders for billing, and provides backup support to the front desk and Cashier as needed.

Requirements

• Know and understand manufacturer warranty policies and procedures.
• Know and understand the Client Concern Resolution process.
• Know and understand the Park Place Privacy and Information Security Policy and adhere to its requirements.

Responsibilities

• Post final charges on completed repair orders and ensure necessary supporting documentation is included.
• Verify that proper operation codes and warranty damage codes are present and comply with dealership and manufacturer standards.
• Determine and enter applicable labor operation codes, failure codes, and other required administrative data.
• Record the appropriate technicians for the hours earned on the operations they performed.
• Ensure deductibles are documented so they can be collected from clients when repairs are completed and vehicles are delivered.
• Communicate with the Parts Department and Technicians to verify that all charges are documented.
• Enter and revise repair information and descriptions in the computer system.
• Prepare and deliver repair orders for billing.
• Obtain management authorization for policy charges and discounts applied to repair orders.
• Act as backup to the front desk and Cashier as needed.
• Scan closed repair orders.
• Issue purchase orders to vendors and process purchase orders and invoices.
• Use the Client Concern Resolution process to support client satisfaction.
• Follow the Park Place Privacy and Information Security Policy.
• Attend weekly department meetings.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Digital career path tool
• Continuous training through the internal learning management system
• Professional growth and development opportunities
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed