Service Billing Specialist

Bourne's EnergyMorrisville, VT
Onsite

About The Position

Bourne's Energy has been providing fuel delivery and HVAC services in Vermont since 1947. Joining this team is like gaining a family. We care about our customers, our communities, and each other. You have many choices of where you work, so choose the place where YOU MATTER and will be APPRECIATED.

Requirements

  • At least two years of experience in bookkeeping, accounting or general office work required.
  • Ability to work accurately with numbers, calculations, and spreadsheets.
  • Good verbal and written communication skills, including customer service skills and telephone etiquette.
  • Ability to stay organized and multi-task.
  • High School Diploma or equivalent required.

Nice To Haves

  • Post secondary education in bookkeeping or accounting highly preferred

Responsibilities

  • Audits technician billing to prepare customer invoices for posting and sends them to customers.
  • Daily imports data from the technicians completed work on Ignite Mobile.
  • Assists Service Billing Team members with postings or corrections when necessary.
  • Primarily responsible for completing Service Install Billing.
  • Ensures all work orders for a given month are posted in a timely manner to aide in completing monthly work and reporting.
  • Files completed paperwork.
  • Handles customer phone calls on billing and assists in resolving issues and complaints. Coordinates with service managers to resolve customer complaints/issues.
  • Prepares job estimates to extend cost for service or install performance for President and service managers.
  • Prepares material purchase invoices and preps paperwork for both the Service Billing Team & Inventory receiving.
  • Tracks tanks sold to customers from the Bourne’s Energy inventory and reports sales to the Accounting and Human Resources Manager and the CFO.
  • Compiles list of subcontractor expenses for the CFO for month end closing.
  • Performs a variety of general office duties including data entry, answering phones, copying invoices and other materials, preparing mailings, and filing.
  • Provides backup to the Customer Service Representative team during assigned phone coverage slots.
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