Service Billing Coordinator/Scheduler

Empire Southwest • Henderson, NV

4d • Onsite

About The Position

Responsible for the accurate, timely assembly, review, closure, and billing of service work orders while leveraging technology and digital tools to improve workflow efficiency and billing quality. This role actively adopts new systems, reporting tools, and basic prompt engineering techniques to support data accuracy, problem resolution, and faster work order flow.

Requirements

• Proof of high school diploma or General Education Degree (GED).
• Experience in operating personal computer and use of multiple software applications; word-processing, spreadsheet, with preference for Microsoft Office Products.
• Must be able to communicate (speak, read, comprehend, write) in English.
• Interpersonal and organizational and planning skills sufficient to maintain acceptable levels of productivity.
• Maintains CAT product line knowledge.
• Polished communication skills both in presenting oneself to all levels of individuals and in written correspondence.
• Abilities with common sense understanding and to apply complex concepts to practical situations in order to resolve issues or explain applications of policy or procedures to individuals.
• Ability to maintain consistent attendance.

Nice To Haves

• preference for Microsoft Office Products

Responsibilities

• Ensures customer billing accuracy.
• Meets contractual obligations.
• Solves work order flow and procedural problems.
• Researches and analyzes customer billing problems and recommend solutions.
• Keeps appropriate personnel advised of work order status.
• Monitors bid and contract jobs.
• Monitors work order collection, charges, adjustments, and charges internal accounts.
• Assists in handling customer calls.
• Identifies source input and other work order problems.
• Administers selected customer accounts as directed by management.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
• Produces reports as required.
• Receive, check and process service reports.
• Monitors exception reporting systems.
• Ensures COD activities are performed in accordance with company policy.
• Ensures data entry is timely and accurate.
• Works within and promote corporate values.

Benefits

• The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted
• Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us [email protected] and let us know the nature of your request and your contact information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED