Rental Lube Service Billing Coordinator/Scheduler
About The Position
Responsible for assembling, reviewing, tracking, closing and final billing of work orders. Ensures customer billing accuracy, meets contractual obligations, and solves work order flow and procedural problems. Researches and analyzes customer billing problems and recommends solutions. Keeps appropriate personnel advised of work order status, monitors bid and contract jobs, and monitors work order collection, charges, adjustments, and charges internal accounts. Assists in handling customer calls, identifies source input and other work order problems, and administers selected customer accounts as directed by management. Must work safely at all times, adhere to all applicable safety policies, and comply with all company policies, procedures, and standards. Produces reports as required, receives, checks and processes service reports, monitors exception reporting systems, and ensures COD activities are performed in accordance with company policy. Ensures data entry is timely and accurate and works within and promotes corporate values.
Requirements
- Proof of high school diploma or General Education Degree (GED)
- Experience in operating personal computer and use of multiple software applications; word-processing, spreadsheet
- Must be able to communicate (speak, read, comprehend, write) in English
- Interpersonal and organizational and planning skills sufficient to maintain acceptable levels of productivity
- Maintains CAT product line knowledge
- Polished communication skills both in presenting oneself to all levels of individuals and in written correspondence
- Abilities with common sense understanding and to apply complex concepts to practical situations in order to resolve issues or explain applications of policy or procedures to individuals
- Ability to maintain consistent attendance
Nice To Haves
- Preference for Microsoft Office Products
Responsibilities
- Assembling, reviewing, tracking, closing and final billing of work orders
- Ensuring customer billing accuracy
- Meeting contractual obligations
- Solving work order flow and procedural problems
- Researching and analyzing customer billing problems and recommending solutions
- Keeping appropriate personnel advised of work order status
- Monitoring bid and contract jobs
- Monitoring work order collection, charges, adjustments, and charges internal accounts
- Assisting in handling customer calls
- Identifying source input and other work order problems
- Administering selected customer accounts as directed by management
- Working safely at all times
- Adhering to all applicable safety policies
- Complying with all company policies, procedures, and standards
- Producing reports as required
- Receiving, checking and processing service reports
- Monitoring exception reporting systems
- Ensuring COD activities are performed in accordance with company policy
- Ensuring data entry is timely and accurate
- Working within and promoting corporate values
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
