Service BDC

Oakes GMC•Kansas City, MO

1d•$3,500 - $5,800•Onsite

About The Position

The Service BDC Representative is responsible for supporting the service department through inbound and outbound customer communication, appointment scheduling, service retention efforts, and customer follow-up processes. This role plays a major part in maintaining customer satisfaction, helping drive service traffic, and supporting overall dealership operations in a fast-paced environment. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.

Requirements

Valid driver’s license with a clean or acceptable driving record
Ability to pass a standard background check
Strong reliability and consistent attendance
Comfortable working in a fast-paced, customer-focused environment
Basic computer skills and willingness to learn new systems
Comfortable handling customer concerns and working in a team-oriented environment

Nice To Haves

Previous customer service or phone-based experience is preferred, but we are willing to train the right person with a strong attitude and willingness to learn.
Organized and able to multitask in a fast-paced environment
Professional and customer-focused
Comfortable handling phone calls and customer communication throughout the day
Adaptable and willing to support different responsibilities as needed
Reliable with strong follow-through and accountability
Calm under pressure and comfortable handling customer concerns
Team-oriented with strong communication skills
Coachable with a positive attitude and willingness to grow
Previous customer service, BDC, call center, or dealership experience preferred but not required

Responsibilities

Answer inbound service calls and assist customers with scheduling appointments
Make outbound calls to support service retention, appointment follow-up, missed appointment recovery, and customer communication efforts
Support customer satisfaction initiatives, CSI goals, and dealership service processes while maintaining professionalism during customer interactions
Assist with special order parts communication, appointment confirmations, and administrative follow-up tasks
Work closely with the service department team to support daily operations and adapt to changing responsibilities throughout the day
Assist in professionally de-escalating upset customer situations and helping provide positive service experiences
Answer inbound service calls and assist customers with scheduling service appointments while providing a professional and positive customer experience.
Make outbound calls to support service retention efforts, appointment follow-up, missed appointment recovery, and ongoing customer communication.
Support customer satisfaction initiatives, CSI goals, and dealership service processes while maintaining professionalism during all customer interactions.
Assist with appointment confirmations, special order parts communication, and additional administrative follow-up tasks as needed.
Work closely with the service department team to support daily operations, adapt to changing priorities throughout the day, and help professionally de-escalate upset customer situations to create positive service experiences.