Service BDC Representative
About The Position
Pacific Volkswagen is seeking a motivated, persuasive, and customer-focused Service BDC Representative to join their Service Center. This role is the voice and first impression of the Service Department, focusing on driving service business through proactive communication and persuasive follow-up. The representative will be trained to work with multiple vehicle brands, use sales and negotiation techniques to encourage customers for maintenance, recalls, and repairs, and handle inbound and outbound calls, texts, and emails with a customer-first mindset. They will also overcome objections, present the value of timely service, follow up with previous customers, collaborate with Service Advisors and management, and maintain accurate records while meeting appointment goals.
Requirements
- Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred)
- Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
- Exceptional communication, listening, and persuasion skills
- Strong organizational habits and attention to detail
- Energetic, upbeat, and professional attitude
- Ability to multi-task and adapt quickly in a fast-paced environment
- Dependable, polished, and driven to succeed
- 18 years or older
- Must pass pre-employment testing including a background check and drug screen
Nice To Haves
- Automotive experience preferred
Responsibilities
- Proactively reach out to customers to schedule and confirm service appointments
- Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
- Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
- Overcome objections and present the value of timely service and genuine Subaru care
- Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
- Collaborate closely with Service Advisors and management to maximize daily shop capacity
- Maintain detailed, accurate records and consistently meet or exceed service appointment goals
Benefits
- Medical, Dental and Vision Plans
- Short and Long-Term Disability
- Paid Holidays & Paid Time Off
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Plan
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
