Service BDC Representative
About The Position
Hudson Nissan, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day.
Requirements
- Genuine interest in providing an exceptional customer experience.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- Excellent communication, interpersonal, and organizational skills.
- Strong work ethic with the ability to work in a fast-paced, results-driven environment.
- Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to process data and organize it for management analysis.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to understand and follow work rules and procedures.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to interact well with others and be a positive influence on employee morale throughout the organization.
- High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.
Nice To Haves
- Bilingual candidate preferred.
Responsibilities
- Promptly, professionally, and courteously assist our customers in a call center environment.
- Communicate with customers via text, e-mail, or social media as assigned.
- Ensure our customers have a world-class experience at every step along their ownership journey.
- Provide an unparalleled level of expertise to support customer's overall experience.
- Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
- Respond to internet inquiries with courtesy, accuracy, and professionalism.
Benefits
- Health care options (medical, dental, and vision)
- 401k savings and retirement plan with company match
- Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
