Service BDC Representative

Jim Keras Subaru•Memphis, TN

2d•Onsite

About The Position

Jim Keras Automotive Group is looking for a motivated, dependable, and customer-focused Service BDC Representative to join our in-house Business Development Center. As a Service BDC Representative, you will be an important part of the customer experience by handling inbound and outbound calls, text messages, emails, and online communication. Your primary focus will be assisting customers, scheduling service appointments, completing follow-up and retention activities, and providing a professional and positive experience throughout every interaction. This is a fast-paced position where communication, consistency, accountability, and customer service matter. If you enjoy working with people, are comfortable working toward measurable goals, and take pride in doing things the right way, we want to hear from you.

Requirements

High school diploma or equivalent.
Valid driver's license.
Dependable attendance and punctuality.
Strong verbal and written communication skills.
Professional and confident phone presence.
Ability to communicate effectively through phone, text, email, and online chat.
Strong organizational skills and attention to detail.
Ability to multitask and remain productive in a fast-paced environment.
Basic computer skills and the ability to learn new software and systems.
Ability to work independently while also contributing to a team environment.
Willingness to be coached, learn, and continuously improve.

Nice To Haves

Automotive or dealership experience is a plus, but not required.

Responsibilities

Handle inbound and outbound customer communications by phone, text, email, and online chat.
Schedule and confirm service appointments accurately and efficiently.
Perform follow-up and customer retention activities to encourage repeat business.
Provide professional, courteous, and consistent customer service during every interaction.
Listen to customer concerns and provide accurate information or connect customers with the appropriate department when needed.
Work closely with Service Advisors, Parts, and other dealership departments to support a seamless customer experience.
Maintain accurate and complete customer information and activity within the dealership’s systems.
Follow established BDC processes, procedures, and communication standards.
Meet established performance, productivity, and customer service goals.
Maintain a positive, professional, and team-oriented work environment.