Service BDC Representative

Jim Keras Subaru•Memphis, TN

1d•Hybrid

About The Position

Jim Keras Automotive Group is looking for a motivated, dependable, and customer-focused Service BDC Representative to join our in-house Business Development Center. As a Service BDC Representative, you will play an important role in customer experience. You will communicate with customers through phone calls, text messages, emails, and online communication. Your primary focus will be providing support by scheduling service appointments, completing follow-up and retention activities, and providing a professional and positive Jim Keras experience with every interaction. This is a fast-paced position where communication, consistency, accountability, and customer service all play an important role. We’re looking for someone who enjoys helping people, takes pride in their work, and wants to be part of a team that supports one another. If you’re motivated, dependable, and enjoy working toward goals, we’d love to hear from you.

Requirements

High school diploma or equivalent.
Valid driver's license.
Dependable attendance and punctuality.
Strong verbal and written communication skills.
Professional and confident phone presence.
Ability to communicate effectively through phone, text, email, and online chat.
Strong organizational skills and attention to detail.
Ability to multitask and remain productive in a fast-paced environment.
Basic computer skills and the ability to learn new software and systems.
Ability to work independently while also contributing to a team environment.
Willingness to be coached, learn, and continuously improve.

Nice To Haves

Automotive or dealership experience is a plus but not required.

Responsibilities

Handle inbound and outbound customer communications by phone, text, email, and online chat.
Schedule and confirm service appointments accurately and efficiently.
Perform follow-up and customer retention activities to encourage repeat business.
Provide professional, courteous, and consistent customer service during every interaction.
Listen to customer concerns and provide accurate information or connect customers with the appropriate department when needed.
Work closely with Service Advisors, Parts, and other dealership departments to support a seamless customer experience.
Maintain accurate and complete customer information and activity within the dealership’s systems.
Follow established BDC processes, procedures, and communication standards while meeting established performance, productivity, and customer service goals.
Maintain a positive, professional, and team-oriented work environment.