Service BDC Representative | Hourly - Tucson Subaru

Gee Automotive Companies • Tucson, AZ

6d • Onsite

About The Position

Tucson Subaru is seeking a Service BDC Representative to serve as the first point of contact for service customers. The representative helps schedule appointments, answers service-related questions, provides updates, and supports an exceptional customer experience. The role involves communicating with customers and supporting service advisors and the service department.

Requirements

• Strong verbal and written communication skills.
• Comfort handling a high volume of inbound and outbound calls.
• Strong organizational and multitasking abilities.
• Basic computer and data-entry skills.
• Positive attitude and commitment to delivering exceptional customer service.
• Must be at least 18 years of age.
• Must have a valid driver's license and a clean driving record.
• Must be able to pass a criminal background check and drug screen.

Nice To Haves

• Previous customer service, call center, BDC, hospitality, or administrative experience is preferred.
• Excellent phone etiquette.

Responsibilities

• Answer inbound calls and online inquiries related to vehicle service and maintenance.
• Schedule, confirm, and manage service appointments.
• Follow up with customers regarding recommended maintenance and declined services.
• Communicate service updates and assist customers with service-related questions.
• Make outbound customer-retention calls and appointment reminders.
• Maintain accurate customer records and update information in dealership systems.
• Support service advisors and the service department to ensure a smooth customer experience.
• Assist with customer-satisfaction follow-up and service campaigns.

Benefits

• Competitive hourly wage plus potential bonuses.
• Employer-subsidized medical and dental insurance with comprehensive coverage options.
• Company-paid life insurance.
• Employee Assistance Plan and text-based Telehealth.
• Voluntary benefit options, including short- and long-term disability, critical illness, accident, pet, and additional life insurance for the employee and family.
• 401(k) with company match.
• Paid time off that begins accruing from Day 1.
• Exclusive employee pricing for the employee and family on parts, service, and vehicles.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed