Service BDC Associate

Cavender Auto Family • San Antonio, TX

2d

About The Position

Cavender Toyota, part of Cavender Auto Family, is seeking a Service BDC Associate to support its service department by handling customer calls and scheduling service appointments. The role works in a fast-paced, high-volume call center environment and focuses on providing excellent customer service, maintaining accurate interaction records, and helping customers with maintenance and vehicle-related questions. The schedule is full-time, 40 hours per week, and includes Saturdays from 10 AM to 7 PM.

Cavender Auto Family describes its culture as centered on integrity, ownership, service, respect, accountability, teamwork, and continuous growth. The company says it invests in employees, promotes from within, and offers opportunities to build long-term careers.

Requirements

• Previous call center experience is required.
• High school diploma or GED is required.
• Strong communication skills and a customer-first personality.
• Ability to multitask, stay organized, and maintain focus in a no-downtime setting.
• Strong problem-solving skills and ability to think quickly.
• Proficiency with multi-line phone systems and computer programs, including Microsoft Word, Excel, Outlook, and Google tools.
• Attention to detail and excellent listening skills.
• Comfort working in a high-energy, high-call-volume environment with consistent activity throughout the day.
• Clean and valid driver's license.
• Must be able to pass a pre-employment background check and drug screening.
• Must be available to work 10 AM–7 PM, including Saturdays.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Handle a high volume of inbound and outbound calls in a busy call center environment.
• Make daily outbound calls to schedule service appointments for service due, recalls, campaigns, declined services, parts arrivals, and other needs.
• Manage customer interactions efficiently and remain productive between calls.
• Screen inbound calls and convert them into scheduled service appointments.
• Provide exceptional customer service using problem-solving skills and product knowledge.
• Maintain accurate and detailed records of customer interactions in the system.
• Recommend necessary maintenance and service to customers.
• Assist customers with questions, concerns, and vehicle-related issues.
• Follow up on missed appointments and reschedule as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and pet insurance.
• Paid time off.
• Paid maternity and paternity leave.
• Company-paid $10,000 life insurance policy.
• Employee discounts on vehicles, service, and parts.
• Quarterly professional growth and development training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED