Service BDC Agent - Autobahn Motors
About The Position
The Service BDC Agent at Autobahn Motors generates service appointments with customers who contact the dealership online. The agent provides a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. This accountable role uses lead-management tools, CRM software, and the internet to manage incoming inquiries, update customer files, and track customer interest. The agent is trained on the dealership’s products and services and develops knowledge of inventory, financing, and incentive programs. This is a full-time position paid at a base hourly rate of $22.00. The schedule requires availability Monday through Saturday, with Sundays off. The role is part of the Sonic Automotive family, which describes its culture as collaborative, performance-driven, and people-first, and offers training and opportunities for career growth.
Requirements
- Previous BDC experience at an automotive dealership.
- Previous experience in a high-volume call center environment or a commission-driven role.
- Excellent interpersonal skills over the phone.
- Goal-driven approach to meeting and exceeding store appointment goals.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time-management skills.
- Valid driver’s license with an acceptable driving record.
- Legal authorization to work in the United States.
- Ability to successfully complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.
Responsibilities
- Respond to internet inquiries courteously, accurately, and professionally.
- Enter customer inquiry data into the CRM promptly and accurately.
- Generate service appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively use lead-management tools.
- Compile required reports, forms, and other documentation on time.
- Perform other job-related duties as assigned.
- Exhibit ethical behavior, provide a high degree of customer satisfaction, and deal honestly with customers.
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Company-paid life insurance.
- 401(k) retirement plan with company match, with traditional and Roth options.
- Paid time off.
- Paid parental leave.
- Ongoing training and professional development to support career growth.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
