Service BDC Agent - Autobahn Motors
About The Position
The Service BDC Agent at Autobahn Motors generates service appointments for customers who contact the dealership online. The agent provides a premium customer experience by responding promptly, accurately, professionally, and courteously to inquiries. The role uses lead management tools, CRM software, and the internet to manage incoming inquiries, update customer files, and track customer interest. The agent is trained on the dealership’s products and services and develops knowledge of inventory, financing, and incentive programs. The position is full-time, pays $22.00 per hour, and requires availability Monday through Saturday, with Sundays off.
Requirements
- Previous BDC experience at an automotive dealership.
- Previous experience in a high-volume call center environment or a commission-driven role.
- Excellent interpersonal skills over the phone.
- Goal-driven approach to meeting and exceeding store appointment goals.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time-management skills.
- Valid driver’s license with an acceptable driving record.
- Must be legally authorized to work in the United States.
- Ability to complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.
Responsibilities
- Respond to internet inquiries with courtesy, accuracy, and professionalism.
- Enter customer inquiry data promptly and accurately into the CRM.
- Generate service appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively use lead management tools.
- Compile required reports, forms, and other documentation in a timely manner.
- Perform other job-related duties as assigned.
- Exhibit ethical behavior and provide a high degree of customer satisfaction and honesty in dealings with customers.
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Company-paid life insurance.
- 401(k) retirement plan with company match, with Traditional and Roth options.
- Generous paid time off and paid parental leave.
- Ongoing training and professional development to support career growth.
- Collaborative, performance-driven work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
