Honda Service BDC Administrator

Lithia & Driveway • Hampton, VA

9d • Onsite

About The Position

Priority Honda Hampton is seeking a Service BDC Administrator to join their Service Team. This role involves managing incoming service inquiries, scheduling appointments, and ensuring customer satisfaction. The dealership emphasizes customer service, community involvement, and employee development, offering a supportive environment for employees to succeed.

Requirements

• Previous BDC, call center, customer service, or automotive dealership experience preferred
• Strong communication and phone skills
• Excellent organizational and time-management abilities
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mentality
• Basic computer proficiency and experience with CRM systems is a plus
• High School graduate or equivalent, 18 years or older required

Responsibilities

• Answer incoming service calls, emails, and text inquiries
• Schedule and confirm service appointments
• Follow up with customers regarding missed appointments and recommended maintenance
• Communicate effectively with service advisors and management
• Maintain accurate customer records and appointment information
• Assist with customer satisfaction initiatives and service retention efforts
• Deliver a professional and friendly experience with every customer interaction

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED