Honda Service BDC Administrator

Lithia & Driveway • Hampton, VA

11d • Onsite

About The Position

Priority Honda Hampton is seeking a Service BDC Administrator to join their Service Team. This role is crucial in managing incoming service inquiries, scheduling appointments, and ensuring customer satisfaction. The ideal candidate will be part of a dealership that prioritizes customer service, community involvement, and employee development.

Requirements

• Previous BDC, call center, customer service, or automotive dealership experience preferred
• Strong communication and phone skills
• Excellent organizational and time-management abilities
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mentality
• Basic computer proficiency and experience with CRM systems is a plus
• High School graduate or equivalent, 18 years or older required
• Must be able to work in a drug-free workplace

Nice To Haves

• Experience with CRM systems

Responsibilities

• Answer incoming service calls, emails, and text inquiries
• Schedule and confirm service appointments
• Follow up with customers regarding missed appointments and recommended maintenance
• Communicate effectively with service advisors and management
• Maintain accurate customer records and appointment information
• Assist with customer satisfaction initiatives and service retention efforts
• Deliver a professional and friendly experience with every customer interaction

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED