BDC Administrator

Lithia & Driveway•Fairbanks, AK

3d•Onsite

About The Position

Chevrolet GMC of Fairbanks is seeking a customer-focused BDC Administrator to join their Service Department. This role is ideal for someone who enjoys working around vehicles and is dedicated to providing an excellent customer experience. The BDC Administrator will be responsible for leading customer relations process management, developing continuous improvement plans, gathering customer information for follow-up and retention, and utilizing computer and phone skills to increase appointments, sales, and customer retention.

Requirements

Attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently
Mathematics – using mathematics to solve problems.
Basic computer skills
High School graduate or equivalent, 18 years or older required.

Responsibilities

Lead customer relations process management at assigned store(s) by observing, installing, and training approved processes, to assure our customer's perspective comes first.
Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members thinking about our customers.
Gather accurate customer information to create a database for follow-up and retention
Build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Use computer skills within our internet department to increase appointments, sales, and customer retention.
Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
Other duties as assigned.