BDC Administrator

Lithia & Driveway • Fresno, CA

6d • $17 - $18 • Onsite

About The Position

The BDC Administrator will be responsible for responding promptly to internet, phone, and chat inquiries, scheduling sales appointments, and following up with leads via phone, text, and email. This role involves maintaining accurate customer information in the CRM, confirming appointments, supporting showroom traffic, and working with the sales team to maximize appointment show rates. The BDC Administrator will also be responsible for meeting daily, weekly, and monthly performance goals and delivering a professional customer experience with every interaction.

Requirements

• 1 year prior experience in an automotive Business Development Center (BDC) role or customer service role.
• Create a welcoming and engaging experience for every customer.
• Comfortable handling a high volume of inbound and outbound calls.
• Proficiency using dealership CRM systems.
• Organize workload and maintain productivity.
• Demonstrate accuracy, organization, and confidence using computer-based tools.
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Respond promptly to internet, phone, and chat inquiries.
• Schedule sales appointments for our dealership.
• Follow up with leads using phone, text, and email.
• Maintain accurate customer information in the CRM.
• Confirm appointments and support showroom traffic.
• Work with the sales team to maximize appointment show rates.
• Meet daily, weekly, and monthly performance goals.
• Deliver a professional customer experience with every interaction.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED