BDC Administrator

Lithia & Driveway•Fairbanks, AK

9d•$20 - $25•Onsite

About The Position

At Chevrolet GMC of Fairbanks, we believe our team members are the foundation of our success. We are committed to creating a positive, professional environment where employees can grow their careers while delivering exceptional service to our customers. We are looking for a customer-focused BDC Administrator to join our Service Department. This is an excellent opportunity for someone who enjoys working around vehicles and takes pride in creating a great customer experience.

Requirements

Attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently
Mathematics – using mathematics to solve problems.
Basic computer skills
High School graduate or equivalent, 18 years or older required.

Responsibilities

Lead customer relations process management at assigned store(s) by observing, installing, and training approved processes, to assure our customer's perspective comes first.
Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members thinking about our customers.
Gather accurate customer information to create a database for follow-up and retention
Build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Use computer skills within our internet department to increase appointments, sales, and customer retention.
Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
Other duties as assigned.