BDC Administrator

Lithia & Driveway•Anaheim, CA

17h•Onsite

About The Position

This role supports the sales team by driving foot traffic to the dealership. The BDC Administrator will utilize phone skills to schedule appointments with various customer leads, including daily call-ins, sold and unsold floor traffic, past customers, referrals, conquests, and service/parts customers. They will also leverage internet resources to boost appointments, sales, and customer retention. The position requires building knowledge of product information, current pricing, and dealership/manufacturer events and promotions. A key responsibility is gathering accurate customer information to maintain a database for follow-up and retention efforts.

Requirements

1+ years experience in a BDC role.
1+ years experience in a customer service role.
Ability to communicate over the phone and other digital communication channels.
Working knowledge of computer systems and office software.
The ability to set and achieve targeted goals.
Professional personal appearance.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Support the sales team to bring in foot traffic to the store.
Use phone skills to set appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
Use internet resources to increase appointments, sales, and customer retention.
Build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Gather accurate customer information to create a database for follow-up and retention.