Service BDC Administrator/Call Center Representative

Lithia & Driveway • Fresno, CA

8d • Onsite

About The Position

Fresno Hyundai is looking for a motivated and customer-focused Service BDC Administrator / Call Center Representative to join our growing team. This role is ideal for someone who enjoys helping customers, multitasking in a fast-paced environment, and providing excellent customer service over the phone and in person.

Requirements

• Strong communication and customer service skills
• Comfortable handling high call volumes
• Basic computer and data entry skills
• Ability to multitask and stay organized
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• Previous call center, receptionist, or dealership experience preferred but not required
• Positive attitude and team-oriented mindset

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Schedule service appointments using dealership software
• Follow up with customers regarding appointments and service needs
• Assist the service department with customer communication and coordination
• Perform light administrative duties including filing, scanning, and copying documents
• Maintain accurate customer records and appointment information
• Provide exceptional customer service and support

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED