Service BDC Administrator

Lithia & Driveway•Ramsey, NJ

7d•Onsite

About The Position

Dealership: L0769 BMW of Ramsey BMW of Ramsey NOW HIRING BDC Administrators in our Service Department! Pay : $17 to $19 per hour based on experience, plus commission! We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.

Requirements

High School graduate or equivalent, 18 years or older required.
Acceptable driving record and a valid driver's license in your state of residence

Nice To Haves

3+ years of experience in a dealership service BDC role preferred but not required
Experience in call center, administrative, and reception roles welcomed
Ability to prioritize customer experience through a professional, enthusiastic, and friendly attitude with all potential customers

Responsibilities

Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.