BDC Administrator

Lithia & Driveway•Portland, OR

4d•Onsite

About The Position

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership. This role involves gathering accurate customer information to create a database for continual follow-up and retention, building and maintaining knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. The administrator will utilize computer and phone skills within the Internet department to increase appointments, sales, and customer retention. They will also be responsible for scheduling solid appointments with various customer leads including call-ins, sold and unsold floor traffic, previous customers, referrals, other generic leads, and service and parts customers.

Requirements

Ability to present information in a clear and professional manner.
Ability to manage one’s own time effectively.
Ability to type efficiently.
Basic & phone computer skills.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.
Gather accurate customer information to create a database for continual follow-up and retention.
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.