BDC Administrator

Pfaff Automotive Partners • Newmarket, ON

6d • Onsite

About The Position

BDC Administrator - Volkswagen of Newmarket, Newmarket, ON L3Y 9A1 Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We're looking for an BDC Administrator to be the heart of our Service customer support team at Volkswagen of Newmarket. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us! You will be responsible for scheduling customer appointments for service and calling customers to confirm their service and appointment reminders.

Requirements

• Proficiency in Microsoft Office.
• Detail-oriented and excellent organizational and multi-tasking skills.
• Excellent interpersonal, communication (verbal & written English) and customer service skills.
• Excellent problem-solving and conflict resolution skills in order to resolve customer issues.

Responsibilities

• Answer phone calls and schedule customer appointments.
• Discuss details of requested service with customers (i.e. What is involved, length of time required).
• Telephone and email customers to remind them of upcoming appointments.
• Communicate customer feedback to service advisor or service manager.
• Control incoming customer traffic by assigning customers to service advisors.
• Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

Benefits

• Competitive Compensation
• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
• Growth Potential
• Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.
• opportunity to earn bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed