Service BDC Administrator

Lithia & Driveway•Honolulu, HI

2d•Onsite

About The Position

Dealership: L0253 Honolulu Buick GMC Cadillac Honolulu Buick GMC Cadillac Now Hiring - Sales BDC Administrator Pay: $20-$24 Hourly DOE Schedule: Full Time Reliable. Motivated. Accountable. Do these words describe you? If so, apply to our Service Administrator position with us. Get your career in gear today!

Requirements

Excellent interpersonal communication skills.
Excellent organizational and time management skills & working knowledge of computers.
Self motivated with the ability to set and achieve targeted goals.
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Responsibilities

Schedules appointments for service via telephone, e-mail and in person
Welcome clients when they arrive in the Service Area.
Determine the nature of visit and escort the client to the appropriate department/area.
Inform and introduce the client to the Advisor and explain the nature of the visit.
Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client.
Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client.
Provide administrative support to the staff when necessary.
Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.
Process warranty claims in a timely manner, as the repair orders are closed.