Service BDC Admin
Lithia & Driveway•Yorkville, NY
•$17 - $21•Onsite
About The Position
The Business Development Center (BDC) Administrator develops, processes, manages, follows up on, and tracks customers across the dealership’s parts, service, and sales departments. This on-site position is based in Yorkville, New York, and reports to the Service Manager. The role uses computer and phone skills to support appointments, sales, and customer retention.
Requirements
- High school graduate or equivalent.
- Must be 18 years or older.
- Basic computer experience.
- Phone computer experience.
Responsibilities
- Gather accurate customer information to create a database for follow-up and retention.
- Build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Use computer and phone skills within the Internet department to increase appointments, sales, and customer retention.
- Schedule appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads, and service and parts customers.
- Provide information to customers and employees.
- Manage time and type.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
