Ineos-Grenadier Pasadena

RUSNAK•Pasadena, CA

11d•$18 - $25•Onsite

About The Position

Rusnak Auto Group, a leader in the automotive industry with a stellar reputation, is seeking a Service Assistant for their Bentley/Rolls-Royce/Ineos-Grenadier dealership in Pasadena. This role offers a great opportunity to advance an automotive career by contributing to the growth and performance of the service department. The Service Assistant will help implement best business practices and the Rusnak standard to ensure superior client satisfaction. Rusnak Auto Group has been family owned and operated since the 1960s and is an equal opportunity employer.

Requirements

Current California Driver License with satisfactory Department of Motor Vehicledriving record
Strong verbal and written communication skills
High School Diploma/GED
Valid CA Driver License

Nice To Haves

Bi-lingual in English, Spanish, Mandarin Chinese or other language is an asset in this position

Responsibilities

Promptly, professionally, and politely communicates with internal and external Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction.
Answers incoming telephone calls on computerized switchboard, determines purpose of calls; seeks clarification, if request or objective is unclear; forwards calls to appropriate personnel or department while also providing an “introduction” to secondary call handler so that Client does not have re-introduce themselves or the purpose of the call.
Retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available.
Promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.
Assists with service traffic flow and parking.
Sets and verifies service appointments, informs service advisor of clients arrivals.
Ensures accuracy when booking customer pay repair orders.
Performs administrative duties such as filing, collating documents, faxing and scanning.
Assists Service Advisors with accepting payments using software.
Maintain and update Loaner Fleet using Logitrac Software.
Ensure Loaner car Agreements are completed accurately.
Prepare for next days reservations.
Monitor Length of Loan (LOL) and report excessive days out on loan to management.
Check in vehicles as they come in from finished clients. Go over vehicle for possible damage, noncompliance with fuel levels at time of checkout, excessive miles and cleanliness.
Keeps up to date with training in the functions of the Support Staff including Repair Order Booking, Loaner Cars, Client Follow-up and Phone System.
Perform various tasks as directed by Service & Parts Director.
Provides backup for department as needed for advisors, dispatch.
Report to management any circumstances that compromise the integrity of the dealership.
Maintain functional knowledge of Medallia follow-up software.
Makes daily follow-up calls to ensure client satisfaction and forwards information to appropriate team member when further follow-up is required.
Documents all client interation using the Medallia follow-up system in Netstar

Benefits

Professional development and opportunities to grow within a well-respected company
Competitive Pay
Health Insurance Coverage (medical, dental, vision, and life)
Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
401(k) Retirement Plan
Flexible Spending Account
Paid Time-Off (vacation pay, sick pay, holiday pay)
Parental Leave
Employee Perks (sports games, theme parks, etc.)
Employee Referral Bonus Program