Bilingual Client Service Specialist, Dental (Pasadena)
Harris County•Pasadena, TX
•Hybrid
About The Position
Harris County Public Health (HCPH) is seeking a Bilingual Dental Client Services Specialist (CSS) to perform programmatic, administrative, and logistical duties. This role is crucial for the day-to-day operations of HCPH's dental programs, requiring independent judgment and adaptability to support clinics, mobile units, community programs, and school-based programs. The CSS will ensure all tasks are performed in accordance with HCPH and Dental Program protocols.
Requirements
- Health Related Technical Field Certification or Associate's Degree
- At least six (6) months of experience in a clinical office setting or community program
- Valid Texas Driver's License (upon hire)
- CPR Certification
- Bilingual (Spanish/English)
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent communication skills (verbal and written)
- Ability to work well with public and staff members
- Must use your personal mobile device for our Multifactor Authentication process.
Responsibilities
- Provide preparation, set-up, and support for dental programs and events, including patient registration and event logistics.
- Prepare and assemble supplies and documents for dental events, maintain inventory, and request additional supplies.
- Greet patients/participants, coordinate registration, and integrate event/visit documents into the appropriate computer program.
- Maintain a presence at health fairs and community venues, providing accurate information about HCPH dental services.
- Conduct follow-up calls and communication with patients/participants and prospective individuals.
- Answer telephone inquiries, screen calls, refer them appropriately, and schedule appointments with dental clinical staff.
- Instruct patients on further resources, confirm appointments, and update appointment status in Dentrix.
- Prepare and utilize reports for accuracy, proper records documentation, and to document patient and community encounters.
- Perform patient eligibility screening and verify insurance eligibility.
- Provide age-specific dental education to patients and participants.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
